Refund policy

RETURN AND REFUND POLICY
Last Updated: November 6, 2026

Thank you for shopping at lemorvani. This policy describes our return, refund, exchange, and cancellation procedures for purchases made through https://lemorvani.shop.

1. 30-DAY RETURN PERIOD

We offer a 30-calendar-day return period beginning on the day your order is delivered.

For change-of-mind returns, products should be in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include original accessories and packaging where reasonably possible.

These conditions do not restrict mandatory consumer rights concerning damaged, defective, or incorrectly described merchandise.

2. FREE RETURN SHIPPING

Eligible returns requested within 30 days after delivery qualify for free return shipping.

To request a return, email krammybaltu@outlook.com with your order number and details of the merchandise.

Our customer support team will provide an authorized return destination and a prepaid shipping label or another suitable return arrangement at our expense.

Do not send goods to an unconfirmed address. The return processing facility may be different from our business correspondence address.

3. RETURN PROCEDURE

Step 1: Contact customer support within the return period.
Step 2: Provide your order number and product details.
Step 3: Follow the authorized return instructions.
Step 4: Keep proof of return shipment until the request is resolved.

4. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

If an item arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs where available.

We will arrange an appropriate repair, replacement, or refund according to applicable consumer protection laws.

5. REFUND PROCESSING

After receiving returned goods or sufficient evidence of return, we will review the request and issue any approved refund to the original payment method.

Funds typically appear in your account within 3–7 business days after the refund is issued, depending on your bank or payment provider.

We will comply with statutory deadlines for issuing refunds. The banking processing estimate does not extend those deadlines.

6. EXCHANGES

Exchanges are subject to product availability. Contact customer support before returning an item for exchange.

If a direct exchange is unavailable, an eligible return and separate purchase may be arranged.

7. ORDER CANCELLATIONS

Contact us promptly if you wish to cancel your order.

We will attempt cancellation before dispatch. Orders already shipped may be handled through the returns procedure. Mandatory cancellation rights remain unaffected.

8. SHIPPING AND TAXES

Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.

For orders of $30 USD or less, any applicable shipping fee will be disclosed before payment confirmation.

Customers will not be asked to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.

Applicable sales taxes, VAT, and import obligations will be handled according to relevant laws.

9. UNITED KINGDOM CONSUMER RIGHTS

Eligible UK consumers generally have 14 days after receiving an online purchase of goods to cancel without giving a reason, followed by another 14 days after giving cancellation notice to return the goods.

Qualifying refunds, including standard outbound delivery costs where required by law, will be processed within statutory deadlines.

Certain legal exceptions may apply to specific products, including some personalized goods and opened, sealed hygiene-sensitive items.

Our additional 30-day free return service does not reduce mandatory consumer rights.

10. CONTACT

Store Name: lemorvani
Website: https://lemorvani.shop
Customer Service Email: krammybaltu@outlook.com

Please contact customer support before mailing any return.